Crossing that barrier from being nervously awkward around
someone I barely know to having a new friend (or at least a new person
to associate with) seems like a gigantic leap for me at times. I know that many introverted people feel exactly the same way.
Yet, over time, I’ve built up a lot of little tricks to help me past
this. Because of that, not only do I have a small group of close
friends, I also have a very wide network of other friends, people I know
from the area, professional peers, and other folks, many of whom
scarcely recognize how introverted I actually am.
I don’t view these things as some kind of “act.” I view them as
tools that help me to click with others in a way that I never could
without them. It opens the door to relationships that my own
introverted nature would have killed at the start.
Here are twenty techniques I often use to start a conversation or build upon it.
1. Be comfortable. And clean.
You are far better overdressing or underdressing the situation a bit and
feeling comfortable in what you’re wearing than dressing “perfect” and
feeling out of whack. Another vital tip: never go into public without
having bathed in the last 24 hours and without having cleaned your mouth
in the last several hours. You don’t want people to remember you for
the smell.
2. Have a current event on your tongue.
Whenever I go anywhere, I make sure to at least load up
CNN
or another news site and check out any breaking news. Breaking news is
almost always an incredibly easy conversation starter, particularly if
you have a bit of knowledge about what’s going on. Even in the era of
cell phones with web access, the personal sharing of events makes a big
difference.
3. Ask about them. Always.
People always love to talk about themselves. It’s something they know
about and something they’re often happy to discuss because it means, on
some level, you’re interested in them. If you’re ever stuck with
nothing to say yet want to continue the conversation, ask the other
person something about themselves. This is why you’ll often hear people
asking others about their careers, their hobbies, the weather, the
score of the big game, and so on. Often, it’s not so much a burning
interest on behalf of the questioner, but a way to get the other person
to talk.
4. Listen.
When someone is talking, don’t stand there trying to think of the next
thing you’re going to say. That doesn’t build a relationship. Instead,
listen to what they’re saying with as much care as you possibly can.
Most people, when they’re talking about themselves, give you tons of
different avenues through which to continue the conversation, either by
asking them more about themselves or to follow up.
5. Touch on elements of rapport.
While you’re listening, try to identify elements that you have
in common
with the person speaking. Then, during a breath in the conversation,
mention that element that you have in common. This gives the two of you
a touchstone, something that’s a key part of the foundation of any
relationship. I’ve used something as mundane as shopping at the same
grocery store as a touchstone in the past.
6. If you’re unsure how to follow up, use their last few words.
Just simply repeat the last three to five words they said in an
uncertain voice, as though you were asking a question. This will almost
always encourage the person to continue along on their train of
thought, giving you further room to listen and find elements of rapport.
7. Have a repertoire.
One thing I do to practice my conversational skills is to work on and
expand my repertoire of entertaining stories. When you’re relating an
experience you’ve had to someone, it’s really a matter of how you tell
it that makes it boring or really interesting. I try to have a
collection of worthwhile stories and I sometimes will practice telling
them, looking for ways to spice them up. I try using different voice
inflections, raising and lowering my voice along with the story. I’ll
practice doing these types of things in the shower, for example, and
I’ve found that the more I practice them, the easier it is to just tell a
story in public and make it interesting enough that people will want to
listen to it. Interestingly, another great way to practice your
storytelling ability is to read children’s books aloud to children. In
order to keep them interested, you have to exaggerate your voice
inflections, which you can then do in a more muted way as a great
conversation tool.
8. Remember who people are.
This is something that’s particularly tricky for me. I’m good with names
(I can remember the names of many of my son’s friends and some things
about them), but I’m terrible with faces. I’ll see someone’s face and I
often have a difficult time recalling that person’s name. My solution
for this is to simply practice. Whenever I see a face I think I should
know, I give them a good look and run through what I know about them in
my head. Do it enough and it becomes natural, plus you’ll feel your
memory gently expanding, too. The best part is that you’re able to pull
out such information during the second or third conversation you have
with a person, which is a fantastic way to begin to cement a bond.
9. Don’t feel bad if people don’t remember you. Remind them without expectation.
I usually
expect that people don’t remember me, so I often
remind people that I’ve not met often by introducing myself again while
also mentioning what we have in common. This is often a very helpful
refresher for the other person and it leaves them much more likely to
carry up their end of the conversation with you.
10. Never eat alone.
Yes, this is the name of the Keith Ferrazzi book that I quite like, but
it’s also a truism. A meal is an inherently social occasion and, if at
all possible, you should make it such. Eat breakfast with a co-worker.
Eat lunch with a friend or a professional peer or with your mentor.
Eat dinner with your family or a close personal friend. Not only are
meals a great opportunity for you to be forced to sit down and interact
with others, they’re also good conversation starters in themselves.
11. Talk less.
I tend to find that I overcompensate for my nervousness in social
situations by rambling. I’ll start talking about something and the
words keep flowing because I’m nervous. You should never fill empty
space in a conversation with your words. That’s the surest way to bore
and drive away another person. Instead, ask a question and encourage
the other person to fill the conversation space.
12. Have conversation goals…
What’s your purpose for talking to this person? It’s always helpful to
have some sort of objective in mind for the conversation, whether it’s
just to build a better bond with this person, to get specific
information, or something else. Know why you’re talk ing to this person
and what you hope to achieve in the conversation.
13. … but don’t follow those conversation goals doggedly.
Of course, if you chase your goal like a dog with a bone, you’re likely
to drive the other person away. I usually look at it this way: the goal
of almost any conversation I have is to bond better with this person.
The secondary goal is to obtain that piece of information I want or
whatever else I wish to get from that conversation. If I recognize that
my primary goal in almost every conversation is to just build a
stronger bond, then it’s much easier to not be dogged with my secondary
goal for the conversation.
14. Ask questions that flatter, yet take people off their game.
This is probably the most difficult tip, but I consistently find it
useful. When I know someone a bit and there’s a lull in the
conversation, I’ll ask them something like, “What’s the most exciting
thing going on in your life right now?” Or, maybe, I’ll ask, “Where do
you see yourself in five years?” I do this because it opens the doors
to people’s hopes and dreams and aspirations, things that are personal
(but not too personal) yet also fill them with good feelings when they
talk about them, and things that make the other person feel that your
conversation was something unique and special and memorable.
15. Put yourself in situations where you’ll get to meet people.
My introverted side screams “No! No! No!” whenever the idea of being in a
social situation with people I don’t know well comes up. Almost every
time, it’s been well worth it. Any time you get an opportunity to go to
a meeting of like-minded people, an opportunity to present, or an
opportunity to lead, suck in your nerves and take it on. Almost always,
you’ll be glad you did. It will give you many opportunities to
interact with and meet people, many of whom you’ll have things in common
with – career aspirations, interests, and so on.
16. Have a business card. Period.
I don’t care if you’re not employed or if you’re just working down at
your local Burger King. Have some business cards and keep them in your
pocket along with a pen. Your business card should have your name,
either your current career or your short-term aspiration, and some ways
to contact you. You should also have a pen, so you can jot a reminder
for that person right on the card. This makes sure that they have a
reminder of your conversation in their pocket as well as an easy way to
follow up. I give my cards to all kinds of people. In fact, I actually
have a couple different variations depending on the situation.
17. Annotate their card (or at least write down their info).
When someone gives you their card at the end of a conversation, annotate
it the first chance you get. Jot down what you need to know or
remember about this person on the back of that card (yep, with that
handy pen you’ve got on hand). This way, when you see the card later
on, you can just flip it to the back to know why you wanted to remember
this person. This is extremely useful in helping you to sneak this
person into your memory, as that type of reminder tends to come along
right at that perfect point when you can lock it into your memory.
18. Follow up. Always.
After a meeting, I always try to follow up with any (genuine) business
cards or contact data that I acquire. I send a bunch of emails out,
just touching base with these people and saying, if nothing else, that I
enjoyed the conversation I had with them. I usually start off with a
bit of a reminder of who I am and how we met, then I usually try to
touch base with something specific we talked about (often jotted on the
back of their card). People love to feel remembered, so this is a great
way to begin a relationship.
19. Practice. Often.
Life constantly offers us opportunities to practice conversation skills.
Strike up conversations with anyone you see: your neighbor, the person
on the bus, almost everyone at a convention. The more often you do it,
the easier it becomes, and for me (and many others), simply
starting that conversation can be the trickiest part.
20. Don’t worry about a failure.
Yes, sometimes you’re going to completely fail at starting a
conversation. You’re going to meet someone who’s very unfriendly and
ignores you. You’re going to stumble over your words and make a fool of
yourself. Don’t let those instances hold you back from trying again
and again. The more you do it, the more relationships you’ll build and
the easier opening those conversations will get.